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First Book Marketplace

First Book Marketplace Help

 

What is the First Book Marketplace?

The First Book Marketplace is a website where educators and program leaders serving kids in need can access thousands of affordable, high-quality books and educational resources for kids ages 0-18. In addition to books, we offer a variety of non-book resources such as school supplies, digital learning devices, non-perishable food, basic needs, and clothing items. There are also a variety of free resources for educators, such as tip sheets to support student learning and development, webinar recordings on critical topics, and other online learning tools available to First Book members at no cost.

First Book members can also access brand new books and educational resources by the carton from the Book Bank section of the First Book Marketplace for only the cost of shipping & handling—the books are FREE! Book Bank items are generously donated by our publishing partners and are ideal for members with limited budgets, high quantity needs, and greater flexibility around content.

To place an order on the First Book Marketplace, you must sign up and join First Book’s community of educators serving kids in need. Educators and program leaders can create a free account anytime at www.fbmarketplace.org/register.

Can anyone purchase from First Book?

First Book's mission is to provide books and resources exclusively to educators and program leaders serving children from low-income families. Books and resources available on the First Book Marketplace are not available to the general public. Publishers sell and donate books and resources to First Book with the express knowledge that they will only be provided to schools and programs that meet First Book's eligibility criteria. If you are a teacher at a Title I school, health care provider, school support personnel, librarian, early learning professional, community program or afterschool staff, or you serve kids in need in another capacity, click here join to our community for free!

Not sure how to sign up for First Book? Watch this brief video for step-by-step instructions.

First Book only serves established programs and schools. We encourage individuals and families who are interested in First Book's resources to bring our information to eligible programs and schools your child is attending and encourage them to sign up. For more information about eligibility and signing up for First Book please visit www.fbmarketplace.org/register.

Does First Book offer funding for books and resources?

While First Book is not able to provide funding for every school or program in our network, there are often opportunities for funding support available.

  • Many of our corporate and non-profit partners fund special opportunities throughout the year that offer funding support to schools and programs within the scope of that project (for example, schools in New York City, second grade teachers, summer feeding sites, etc.). You will be notified via email if you are eligible to participate in any of these programs.
  • Empower your community to help bring more brand new books and resources to the children you serve by starting a First Book Fundraising Campaign! This free online fundraising tool makes it easy for you to share your story with your network, and ask for their support of your organization, classroom, or program. Become a champion by clicking here.

I’m not receiving emails from First Book. Please help!

To ensure that you receive emails from First Book, please add firstbook@firstbook.org to your email account contacts or your safe senders list. This will make sure all our emails —including emails that contain information about funding opportunities or local book distributions —arrive to your primary inbox. Also, please double check that we have the best email address for you on file. You can update your email address anytime in the Account Information section of your Account Dashboard.

If you’ve tried everything above and you are still not receiving emails from First Book, please contact First Book Member Services for assistance.

How much is shipping?

To help you stretch your budget as far as possible, all orders with a subtotal of $25 or more include FREE shipping. Orders with a subtotal below $25 ship for a flat fee of $7.50. Instead of spending money on shipping, just add a few more books to your cart so it’s over $25!

Please note that the flat rate shipping fee of $7.50 does not apply to items from the Book Bank section of the First Book Marketplace. The “You Pay” amount you see on Book Bank items reflects the cost of shipping and handling for those items—the books are FREE. If you have items from elsewhere on the Marketplace in your cart and your subtotal is below $25, you are welcome to add items from the Book Bank section to bring your subtotal over $25 so you are not charged the $7.50 flat rate shipping fee.

When can I expect my order to be delivered?

An order will generally arrive between 3 to 14 days (depending on geographic location) from the time First Book receives payment for your order. You can access the tracking information for your order once it has shipped by clicking on 'My Orders' within the 'My Account' section of the First Book Marketplace. First Book uses the United Parcel Service (UPS) as the primary carrier to ship all items purchased from the First Book Marketplace. UPS Ground generally delivers packages anytime Monday through Friday between the hours of 9:00 a.m. and 8:00 p.m. Please note that orders shipping to U.S. territories including Puerto Rico may be delivered by a carrier other than UPS and may require additional time for delivery.

You can expedite your order by calling First Book Member Services (866-READ-NOW) immediately after placing your order. There will be an extra charge per item to expedite the order, and payment can be processed using a Visa or Mastercard over the phone. Please be aware that your order may arrive in multiple shipments.

Please note that certain items on the First Book Marketplace (i.e. some cartons, collections, Playaways, and magazine subscriptions) ship from third party vendors, and therefore the standard shipping time frame of 3 to 14 days does not apply. The shipping time frame for these items will be indicated on their product pages. Expedited shipping is not available for these items.

What payment methods are accepted?

The following payment options are available:

  • Credit Card – First Book Marketplace accepts Visa and MasterCard.
  • Check – Please note that your order will not ship until after payment is received. Please include your order number on the check for faster processing.
  • Purchase Order – Credit card and check are the preferred methods of payment to First Book. If you are ordering on behalf of an institution that strongly prefers the use of a purchase order for payment, you must send a unique and legally binding purchase order before your order can be processed and shipped. Please help us make the Marketplace the most efficient and affordable source for all educators serving kids in need.
  • Gift Certificates – Many of our partners provide virtual gift certificates to local organizations to purchase resources from the First Book Marketplace. If you have received a gift certificate, you will be notified via email with the gift amount and online redemption instructions. To check the balance of your gift certificate, log in to your First Book Marketplace account using the button at the top right-hand corner of the page. Once you are in 'My Account,' click on 'Gift Certificate' along the left-hand side of the screen to enter your gift certificate number and view the balance. If you have lost your gift certificate number or have any questions, please contact First Book Member Services.
  • Promotion Codes – If you are paying for your order with a promotion code, please see the section concerning promo codes.

I am required by my institution to utilize a purchase order as my payment method. Where do I send it?

You must email a signed and dated copy of your purchase order to purchaseorder@firstbook.org. Your order will ship once the signed purchase order has been received and processed. First Book does not accept blanket purchase orders; a unique purchase order must be created for each order placed.

Please note that First Book does not mail invoices to your billing address. As your organization's representative, you are responsible for ensuring that your accounts payable office has all the information they need to remit payment. You will be responsible for any unpaid purchase orders.

At checkout you have the option to add an additional email address to receive all communications associated with your order, including your invoice. We recommend using this feature if you would like to copy your accounts payable representative on all your order communications.

Watch this brief video for detailed instructions about submitting a valid purchase order to First Book.

How do I apply a gift certificate to my order?

If your program has an available gift certificate to use, you can apply it to your order in your shopping cart. To apply your gift certificate to your order:

  • Locate the field titled 'Gift Certificates' on the right-hand side of the shopping cart screen underneath the 'Proceed to Check Out' button.
  • Enter your gift certificate number.
  • Click the button that says 'Add Gift Certificate.'
  • You should see the grand total of your order update automatically.
  • If your gift certificate does not cover the full amount of your order, you will need to provide a payment method to cover the balance.

If your gift certificate does cover the entire balance of your order, you will know that your gift certificate has been successfully applied because you will get a payment method option that says 'No Payment Information Required.' Keep proceeding to confirm your order! Once you have confirmed your order, you will immediately receive a confirmation email.

Please note that your gift certificate may be restricted to a specific selection of books or other resources. Please pay careful attention to any instructions provided in your gift certificate award email, which may also include a link to a specific section or page of products to which your gift certificate is restricted.

How do I add a promotion code to my order?

Our partners often provide funds for promotions or special opportunities available to specific audiences. If you have a promotion code and would like to apply it towards your order, go to your shopping cart. On the right-hand side of the shopping cart screen, directly underneath the green 'Proceed to Checkout' button, there is a field titled 'Discount Codes'. Enter the promotion code in this field and the click the button that says 'Apply Coupon.'

You can only use one promotion code per order. If you have two promotion codes you'd like to use you will need to place two separate orders.

Please pay close attention to any specific terms of use outlined at the bottom of First Book emails that contain a promotion code. Codes are often limited to one use per member and are available to our members on a first-come, first-served basis.

Why isn't my promotion code working?

There are multiple reasons why a promotion code might not work. These include, but are not limited to:

  • The code has already reached the maximum number of uses. Many of our promotion codes operate on a first come, first served basis.
  • The code is for a specific selection of books or other resources. If you received an email notifying you of the promotion with a link to a specific collection or page of products, the code might only be valid for the resources that are found on that page.
  • The code has expired. Some of our promotions are only available for a specific amount of time.

If you have additional questions as to why your promotion code is not working, we encourage you to contact First Book Member Services and we will be happy to provide more details.

I'm in my shopping cart and ready to check out but it won't let me proceed to the checkout…Help!

If you are unable to proceed to checkout, please first refer to any error messages in red that may appear at the top of your screen and make the recommended adjustments to your order. Additionally, you will not be able to proceed to checkout if your cart contains books or resources that are out of stock or no longer available in the quantities you requested. If this occurs, information related to quantity or availability will be listed underneath the individual title or resource in question. Please review and adjust quantities as needed. If you have followed these steps and are still unable to checkout, please contact First Book Member Services.

How do I order a free supplemental resource? Where can I access these resources after checkout?

Some titles on the First Book Marketplace feature free resources (tip sheets, toolkits, etc.) to help enhance and support the reading or learning experience. Throughout the site, all books that are paired with free resources are marked with a blue banner icon. If a book is paired with a Free Resource, that resource will be available for immediate download from the book's information page. Any free resources will be listed directly below the price of the book. Make sure you are logged into your account and then simply click on the title of the resource and it will open so that you can review, print, or save it.

Please Note: You must be logged in to download resources. Free resources are NOT shipped.

What is the return policy?

In order to continue our mission of delivering high-quality, brand new books and resources to kids in need, the First Book Marketplace cannot accept returns and all orders are final (including orders for digital products). However, if you've made a mistake on your order please call First Book Member Services (866-READ-NOW) to discuss your options with a representative. We encourage members to review the information provided on each product's information page thoroughly. In addition, you may want to research titles before purchasing them by entering the product information that we provide (title, author, ISBN) into an online search engine for more descriptions and reviews. Please also review the quantity of each title in your shopping cart prior to checking out, as some titles are sold in carton quantities only. If you have questions about a specific book or product, please contact First Book Member Services before you place your order.

The risk of loss for any items purchased through First Book pass to you upon transfer to UPS. If UPS tracking information shows that your items have been signed for and/or successfully delivered to the shipping address on your order, First Book is unable to issue any refunds. Should you have an issue with your shipment, First Book will endeavor to resolve your issue as quickly as possible with your cooperation and the cooperation of UPS.

I placed an order with an incorrect shipping address. What can I do?

We encourage you to carefully review all order details prior to submitting your order. However, we understand that mistakes can happen, and we want to do everything we can to successfully deliver books and resources to the kids you serve.

If you notice that your shipping address is incorrect please call First Book Member Services (866-READ-NOW) right away to discuss your options with a representative. If you contact us before your item(s) have shipped, in some instances we are able to adjust your shipping address for a fee of 15% of the total order value. If your item(s) have already shipped, we can attempt a UPS intercept for a fee of $15 per box. You can also contact your local UPS facility and request that they hold your package for pick-up at no cost.

If a delivery is unsuccessful due to member error, First Book is not responsible for reshipment. Once a package has returned to our warehouse we can reship your item(s) for a fee of 15% of your order total. If you would not like your item(s) reshipped, a restocking fee of 15% of the order total be assessed prior to issuing any refund. Member error includes but is not limited to: providing an incorrect shipping address, providing a Post Office Box as a shipping address, or providing a shipping address that is not available for delivery.

I’m missing something from my order or I’ve received damaged items. What do I do?

If something is missing from your order, please review the shipping time frame and any tracking information you have received, just in case your item(s) are still on the way. Please be aware that First Book orders often arrive in multiple shipments.

If you are still missing item(s) from your order or if you’ve received something that is damaged, please contact First Book Member Services so we can address your issue. Please note that no refunds or credits will be issued for missing or damaged item(s) reported to First Book more than 90 days after your item(s) have shipped.

Can books be resold?

Books and resources purchased from the First Book Marketplace may not be resold for any purpose whatsoever. Any violation of this policy may result in legal action. The First Book Marketplace is only available to programs and schools serving children in need as defined by First Book's eligibility requirements.

Why was I charged sales tax on my order?

By default, we collect state sales tax on orders placed by organizations in Arkansas, DC, Hawaii, North Carolina, Pennsylvania, Tennessee, Virginia, Kentucky, Indiana, Mississippi, Florida, Georgia, and California. If your organization is located in one of these states and is exempt from state sales tax please contact First Book Member Services. We will work with you individually to process your order without sales tax. No refund will be issued for sales tax charged to an order if a tax-exempt certificate was provided more than 90 days after the order was placed.

How can I find a copy of my invoice?

  • Log in to your First Book Marketplace Account.
  • Click on 'My Orders' along the left-hand side of the page.
  • Select the order you need an invoice for by clicking on 'View Order' in the 'Information' column.
  • At the top right-hand corner of that screen, click on 'Print Order.' The order summary serves as your invoice and will open in a new tab.
  • Please share that invoice with your Accounts Payable personnel if you require them to submit the payment on your behalf. First Book only sends an automated order confirmation email to the First Book account holder.

Will my shopping cart be saved?

Items added to your First Book Marketplace shopping cart will be saved and visible to you the next time you log in—even if you log in from a different computer. If you wish to save a list of items separate from your shopping cart you can add items to your Wish List. Please note: Adding an item to your shopping cart or Wish List does not reserve the item, and it is possible that it could go out of stock. Items are not reserved until your order is placed. Items may disappear from your shopping or Wish List when they go out of stock. You can only have one shopping cart and one Wish List at a time.

I am looking for a specific title. How do I find it?

If you are looking for a specific title or product, use the Search bar at the top right-hand corner of the page. Please be as specific as possible and ensure all search terms are spelled correctly. To narrow your search further, click on 'Advanced Search' in the footer of the page. In Advanced Search you will be able to enter more information about the product, including language, age range, ISBN, etc.

I searched for a specific title but can’t find it. Will you be getting this title?

The products that you see on the First Book Marketplace reflect our entire available inventory at the time you are on the site. We are not able to guarantee that a specific title or item will be back in stock as we make room for newer titles.

If you have any questions about specific titles, or would like to find out if we are in the process of reordering them, contact First Book Member Services.

I wrote a product review, but I don’t see it on the page. How long will it take to post?

Product reviews usually publish within 15 minutes but may take up to 72 hours to appear—thank you for your patience!

Please note, reviews are moderated to ensure they add value to First Book members and will be published only if they meet the following criteria:

  • The review must not contain profanity or explicit language.
  • The review content is in no way racist, sexist, homophobic, or in any other way demeans, ridicules, bullies, or displays bias against a group or individual.
  • The review must not promote the services of and/or include a website URL or email address for an individual, organization, or company.
  • The review may not contain any false allegations.

How can I update my account information?

You can update your account information by logging in to 'My Account' at the top right-hand corner of the page. You can edit your contact information, saved address, and password via your Dashboard.

Where are the free books?

First Book members can access brand new books and educational resources by the carton from the Book Bank section of the First Book Marketplace for only the cost of shipping & handling—the books are FREE! Book Bank items are generously donated by our publishing partners and are ideal for members with limited budgets, high quantity needs, and greater flexibility around content. Book Bank items may appear in search or while you are browsing other sections across the First Book Marketplace. Book Bank items will always be indicated by a red Book Bank flag on the product image. Please be aware that Book Bank items are only available while supplies last and new donations can come in at any time, so be sure to keep an eye out for communications from First Book and check the section frequently. You can also sign up for text message updates from the Book Bank to receive a text notification as soon as new donations arrive!

First Book members can also access a free digital library of eBooks for the kids and families they serve by ordering access codes for the Open eBooks app. Through Open eBooks, kids and families can access thousands of popular and award-winning children's and YA eBooks! The free iOS and Android app allows kids of all ages and their caregivers to instantly download up to 10 eBooks at a time to their mobile digital devices or Chromebook with access to the Google Play Store. Each eBook will be available for 56 days before it must be renewed. Students and their families can choose eBooks based on the topics that get them excited about reading and learning, and search for eBooks by title or author. To request access for the kids you serve, click here.

In addition to the free book opportunities mentioned above, please also remember to keep an eye out for communications from First Book regarding funding opportunities and/or special events in your area. While First Book is not able to provide funding for every school or program in our network, we are constantly working with our corporate and non-profit partners to provide funding opportunities for our members. First Book members will be notified via email regarding any promotion codes, free book events, grants, or other funding opportunities that you are eligible to participate in.

Who can I contact for additional help?

For assistance please contact First Book Member Services.

  • Call us at (866) READ-NOW or (866) 732-3669 from Monday to Friday from 8:00 a.m. to 6:00 p.m. Eastern Time (except for major holidays).
  • Send an email to help@firstbook.org.