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First Book Marketplace

First Book Marketplace Help

 

What is the First Book Marketplace?

The First Book Marketplace is an online site where brand-new books and educational resources are available, exclusively for programs and educators serving kids in need, at 50-90% below retail price. The First Book Marketplace offers thousands of affordable, high-quality books and educational resources for ages 0-18. To place an order on the First Book Marketplace, you must be registered with First Book. If you are serving kids in need you can create a free account anytime at www.fbmarketplace.org/register.

Can anyone purchase from First Book?

Resources on the First Book Marketplace are not available to the general public because First Book's mission is to provide books and resources to children from low-income families. Publishers sell and donate books and resources to First Book with the express knowledge that they will only be provided to organizations serving children who meet First Book's eligibility criteria.

First Book only serves established programs and schools. We encourage individuals and families who are interested in First Book's resources to bring our information to eligible programs and schools your child is attending and encourage them to sign up. For more information about eligibility and registration please visit www.fbmarketplace.org/register.

Does First Book offer funding for books and resources?

While First Book is not able to provide funding for every school or program in our network, there are often opportunities for funding support available.

  • Many of our corporate and non-profit partners fund special opportunities throughout the year that offer funding support to schools and programs within the scope of that project (for example, schools in New York City, second grade teachers, summer feeding sites, etc.). You will be notified via email if you are eligible to participate in any of these programs.
  • Empower your community to help bring more brand new books and resources to the children you serve by starting a First Book Fundraising Campaign! This free online fundraising tool makes it easy for you to share your story with your network, and ask for their support of your organization, classroom, or program. Become a champion by clicking here.

How much is shipping?

All orders of $75 or more include FREE shipping to the U.S. 50 states and the District of Colombia. Orders that are below $75 ship for a flat fee of $7.50. Please contact First Book Member Services to discuss shipping fees for Puerto Rico and other U.S. Territories.

When can I expect my order to be delivered?

An order will generally arrive between 3 to 14 business days (depending on geographic location) from the time First Book receives payment for your order. You can access the tracking information for your order once it has shipped by clicking on 'My Orders' within the 'My Account' section of the First Book Marketplace.

You can expedite your order by calling First Book Member Services (866-READ-NOW) immediately after placing your order. There will be an extra charge per item to expedite the order, and payment can be processed using a Visa or Mastercard over the phone. Please be aware that your order may arrive in multiple shipments. Some items ship directly from the publishing companies and may take an additional two weeks to arrive. For further shipping details about specific items please contact First Book Member Services.

Please note that certain items on the First Book Marketplace (i.e. cartons, collections, Playaways, and magazine subscriptions) ship from third party vendors, and therefore the standard shipping time frame does not apply. The shipping time frame will be indicated on the product page for these items. Expedited shipping is not available for these items.

What payment methods are accepted?

The following payment options are available:

  • Credit Card – First Book Marketplace accepts Visa and MasterCard.
  • Check – Please note that your order will not ship until after payment is received. Please include your order number on the check for faster processing.
  • Purchase Order – Legally binding purchase orders are accepted. Your order will ship once First Book receives and approves a signed copy of the purchase order.
  • Gift Cards – Many of our partners provide virtual gift cards to local organizations to purchase resources from the First Book Marketplace. If you have received a gift card, you will be notified via email with the gift amount and online redemption instructions. To check the balance of your gift card, log in to your First Book Marketplace account using the button at the top right-hand corner of the page. Once you are in 'My Account,' click on 'Gift Card' along the left-hand side of the screen to enter your gift card number and view the balance. If you have lost your gift card number or have any questions, please contact First Book Member Services.
  • Promotion Codes – If you are paying for your order with a promotion code, please see the section concerning promo codes.

I chose purchase order as my payment method. Where do I send it?

You must email a signed copy of your purchase order to purchaseorder@firstbook.org. Your order will ship once a signed purchase order has been received and processed. First Book does not accept blanket purchase orders; a unique purchase order must be created for each order placed.

How do I apply a gift card to my order?

If your program has an available gift card to use, you can apply it to your order in your shopping cart. To apply your gift card to your order:

  • Locate the field titled 'Gift Cards' on the right-hand side of the shopping cart screen underneath the 'Proceed to Check Out' button.
  • Enter your gift card number.
  • Click the button that says 'Add Gift Card.'
  • You should see the grand total of your order update automatically.
  • You can also enter your gift card number on the checkout screen underneath your grand total in the field marked 'Gift Card Code.'
  • If your gift card does not cover the full amount of your order, you will need to provide a payment method to cover the balance.

If your gift card does cover the entire balance of your order, you will know that your gift card has been successfully applied because you will get a payment method option that says 'No Payment Information Required.' Keep proceeding to confirm your order! Once you have confirmed your order, you will immediately receive a confirmation email.

How do I add a promotion code to my order?

Our partners often provide funds for promotions or special opportunities available to specific audiences. If you have a promotion code and would like to apply it towards your order, go to your shopping cart. On the right-hand side of the shopping cart screen, directly underneath the green 'Proceed to Checkout' button, there is a field titled 'Discount Codes'. Enter the promotion code in this field and the click the button that says 'Apply Coupon.'

You can only use one promotion code per order. If you have two promotion codes you'd like to use you will need to place two separate orders.

Why isn't my promotion code working?

There are multiple reasons why a promotion code might not work. These include, but are not limited to:

  • The code has already reached the maximum number of uses. Many of our promotion codes operate on a first come, first served basis.
  • The code is for a specific selection of books or other resources. If you received an email notifying you of the promotion with a link to a specific collection or page of products, the code might only be valid for the resources that are found on that page.
  • The code has expired. Some of our promotions are only available for a specific amount of time.

If you have additional questions as to why your promotion code is not working, we encourage you to contact First Book Member Services and we will be happy to provide more details.

I'm in my shopping cart and ready to check out but it won't let me proceed to the checkout…Help!

If you are unable to proceed to checkout, please first refer to any error messages in red that may appear at the top of your screen and make the recommended adjustments to your order. Additionally, you will not be able to proceed to checkout if your cart contains books or resources that are out of stock or no longer available in the quantities you requested. If this occurs, information related to quantity or availability will be listed underneath the individual title or resource in question. Please review and adjust quantities as needed. If you have followed these steps and are still unable to checkout, please contact First Book Member Services.

How do I order a free supplemental resource? Where can I access these resources after checkout?

Some titles on the First Book Marketplace feature free resources (tip sheets, toolkits, etc.) to help enhance and support the reading or learning experience. Throughout the site, all books that are paired with free resources are marked with a blue banner icon. If a book is paired with a Free Resource, that resource will be available for immediate download from the book's information page. Any free resources will be listed directly below the price of the book. Make sure you are logged into your account and then simply click on the title of the resource and it will open so that you can review, print, or save it.

Please Note: You must be logged in to download resources. Free resources are NOT shipped.

What is the return policy?

In order to continue our mission of delivering high-quality, brand-new books and resources to kids in need, the First Book Marketplace cannot accept returns and all orders are final (including orders for digital products). However, if you've made a mistake on your order please call First Book Member Services (866-READ-NOW) to discuss your options with a representative. We encourage members to review the information provided on each product's information page thoroughly. In addition, you may want to research titles before purchasing them by entering the product information that we provide (title, author, ISBN) into an online search engine for more descriptions and reviews. Please also review the quantity of each title in your shopping cart prior to checking out, as some titles are sold in carton quantities only. If you have questions about a specific book or product, please contact First Book Member Services before you place your order.

I placed an order with an incorrect shipping address. What can I do?

We encourage you to carefully review all order details prior to submitting your order. However, we understand that mistakes can happen and we want to do everything we can to successfully deliver books and resources to the kids you serve.

If you notice that your shipping address is incorrect please call First Book Member Services (866-READ-NOW) right away to discuss your options with a representative. If you contact us before your item(s) have shipped, in some instances we are able to adjust your shipping address for a fee of 12% of the total order value. If your item(s) have already shipped, we can attempt a UPS intercept for a fee of $15 per box. You can also contact your local UPS facility and request that they hold your package for pick-up at no cost.

If a delivery is unsuccessful due to member error, the First Book Marketplace is not responsible for reshipment. Once a package has returned to our warehouse we can reship your item(s) for a fee of 12% of the First Book Marketplace list price. If you would not like your item(s) reshipped, a restocking fee of 12% of the First Book Marketplace list price will be assessed prior to issuing any refund. Member error includes, but is not limited to: providing an incorrect shipping address, providing a Post Office Box as a shipping address, or providing a shipping address that is not available for delivery.

Can books be resold?

Books and resources purchased from the First Book Marketplace may not be resold for any purpose whatsoever. Any violation of this policy may result in legal action. The First Book Marketplace is only available to programs and schools serving children in need as defined by First Book's eligibility requirements.

Why was I charged sales tax on my order?

By default, we collect state sales tax on orders placed by organizations in Arkansas, DC, Hawaii, North Carolina, Pennsylvania, Tennessee, Virginia, Kentucky, Indiana, Mississippi, Florida, Georgia, and California. If your organization is located in one of these states and is exempt from state sales tax please contact First Book Member Services. We will work with you individually to process your order without sales tax. No refund will be issued for sales tax charged to an order if a tax-exempt certificate was provided more than 90 days after the order was placed.

How can I find a copy of my invoice?

  • Log in to your First Book Marketplace Account.
  • Click on 'My Orders' along the left-hand side of the page.
  • Select the order you need an invoice for by clicking on 'View Order' in the 'Information' column.
  • At the top right-hand corner of that screen, click on 'Print Order.' The order summary serves as your invoice and will open in a new tab.
  • Please share that invoice with your Accounts Payable personnel if you require them to submit the payment on your behalf. First Book only sends an automated order confirmation email to the First Book account holder.

Will my shopping cart be saved?

Any shopping cart created on the First Book Marketplace will be saved for 30 days and will be available to you the next time you log in—even if you log in from a different computer. If you wish to save a list of items for a longer period of time you can add items to your Wish List. Please note: Adding an item to your shopping cart or Wish List does not reserve the item, and it is possible that it could go out of stock. Items are not reserved until your order is placed. You can only have one shopping cart and one Wish List at a time.

I am looking for a specific title. How do I find it?

If you are looking for a specific title or product, use the Search bar at the top right-hand corner of the page. Please be as specific as possible and ensure all search terms are spelled correctly. To narrow your search further, click on 'Advanced Search' in the footer of the page. In Advanced Search you will be able to enter more information about the product, including language, age range, ISBN, etc.

I searched for a specific title but can’t find it. Will you be getting this title?

The products that you see on the First Book Marketplace reflect our entire available inventory at the time you are on the site. We are not able to guarantee that a specific title or item will be back in stock as we make room for newer titles.

If you have any questions about specific titles, or would like to find out if we are in the process of reordering them, contact First Book Member Services.

Can I request a large quantity of a specific title?

If you are interested in a bulk order of 1,000+ books (minimum of 1,000 copies of a single item or 250 copies each of four or more items), the First Book Concierge Services team will gladly look into that possibility. While we cannot guarantee the availability of any specific title, we have extensive publisher relationships and often are able to arrange a bulk special order to meet your book needs and those of the kids you serve. Please complete this form or contact us at concierge@firstbook.org.

How can I update my account information?

You can update your account information by logging in to 'My Account' at the top right-hand corner of the page. You can edit your contact information, saved address, and password via your Dashboard.

Where are the free books?

First Book offers two main resource channels to help you get affordable, brand-new books and resources to the kids you serve. The First Book Marketplace has more than 5,000 products, including a variety of non-book resources such as school supplies, digital learning devices, non-perishable food items, and basic clothing items. There are a variety of free resources such as tip sheets for family engagement and online learning tools available for free on the Marketplace.

Visit the First Book National Book Bank website to find an ever-changing assortment of books by the carton, available for only the cost of shipping and handling – the books themselves are free! The resources on the Book Bank were generously donated by our publishing partners and are ideal for members with limited budgets, high quantity needs, and greater flexibility around content.

Open eBooks is an app that gives kids from low-income families access to a digital library of thousands of popular and award-winning children's and YA eBooks for free! The free iOS and Android app allows kids of all ages and their caregivers to instantly download up to 10 eBooks at a time to their mobile digital devices. Each eBook will be available for 56 days before it must be renewed. Students and their families can choose eBooks based on the topics that get them excited about reading and learning, and search for eBooks by title or author. To request access for the kids you serve, click here.

Who can I contact for additional help?

For assistance please contact First Book Member Services.

  • Call us at (866) READ-NOW or (866) 732-3669 from Monday to Friday from 8am to 6pm Eastern Time (except for major holidays).
  • Send an email to help@firstbook.org.