First Book Marketplace Help

How much is shipping? 

Shipping costs are included in the price of the books for all books shipped to the U.S. 50 states and the District of Columbia. Please contact us at help@firstbook.org to discuss shipping fees for Puerto Rico and other U.S. Territories.

If any delivery is unsuccessful due to customer error, a delivery surcharge will be assessed before the Marketplace can ship out the books again. Customer error includes, but is not limited to: providing an incorrect shipping address, providing a Post Office Box as a shipping address or providing shipping address that is not available during normal business hours.

Can books be resold? 

Books purchased through the First Book Marketplace may not be resold, used for fundraising purposes, or given to other organizations.

Why can’t everybody purchase books? 

Books on the First Book Marketplace are not available to the general public because First Book's mission is to provide books to children from low-income families. Publishers sell these books to First Book with the express knowledge that the books will only be provided to children from low-income families.

An organization (non profit, for profit, school, or government entity) is eligible to purchase from the First Book Marketplace if they:

  • Are a Title I or Title I eligible school, OR predominantly serve children from low-income families (at least 70%).
  • Do not discriminate based on race, gender, sexual orientation, national origin or physical or mental disability.

First Book only serves established programs and schools.  We encourage individuals who are interested in First Book services to bring our information to the attention of eligible programs and schools that your child is attending.

 What a great selection of books! I wish my program had funds for an order…

First Book reaches existing programs through a network of local Advisory Boards. First Book Advisory Boards are groups of volunteers that represent First Book on the local level and provide book grants to eligible programs at least once per year. You may find out if there is an Advisory Board in your community by clicking here.

If there is an Advisory Board serving your community, please contact them through their web page to inquire whether they are accepting grant applications at this time. Please note that all First Book Advisory Boards are volunteer-led and response to your email inquiry may take up to two weeks.

Will my shopping cart be saved? 

If you are logged in to the First Book Marketplace then your shopping cart will be saved by the Marketplace for 30 days and will be available to you the next time you login – even if you login from a different computer. 

Can I request a large quantity of a specific title? 

If you are interested in purchasing a large quantity of books (1,000 books or more), please complete this form and we will work to accommodate your request.

What payment methods are accepted? 

  • Grants – Many of our partners provide grants to local organizations to purchase books on the First Book Marketplace.  These grants will be listed in your account after you login.
  • Credit Card
  • Check – Please note your order will not ship until after payment is received.
  • Purchase Order – Legally binding purchase orders are accepted. Your order will ship once the purchase order is received and approved.
  • Third Party Payments – Specific partners may provide payments.  Currently this is available for Local Advisory Boards.

How do I apply a grant to my order? 

If your program has an available grant to use, then there are two ways in which you may apply the grant to your order. When you are near completion of your order, simply click the “My Dashboard”page (you can find the link to this page at the top of the website). You will then need to click the blue button that says, “Apply to Cart.” At this point, you are ready to proceed to the checkout!

The second way to apply an available grant is to click on “My Shopping Cart” (also located at the top of the website). You will need to scroll to the bottom of this page where your grand total is displayed. Here you will see the word, “Grants.” You will then need to select the appropriate grant that you wish to use from the drop-down box. Next, enter the amount of the grand total in the field that indicates, “Amount” and be sure to then click the blue button that says, “Add Grant.”

When proceeding through the checkout, you will know if your grant has been successfully applied because you will get a payment method option that says, “No Payment Information Required.” Keep proceeding to confirm your order! (Note: You will also receive an option to “Add/Remove” grant but do not click this as you will continually be brought back to the checkout page since your grant has already been applied to your order). Once you have confirmed your order, you will immediately receive a confirmation via email.

How do I add a promotion code to my order?  

Our Partners often provide funds for promotions to specific audiences. If you were emailed a promotion code and would like to apply it towards your order, you will need to click, “My Shopping Cart” (located at the top of the website). You will then need to scroll to the bottom of this page where you should see “Promotion Codes.” Enter the promotion code in this field and then click the blue button that says, “Apply Code.”

 I chose purchase order as my payment method but where do I send it?

You may email a purchase order to purchaseorder@firstbook.org, or you may fax the purchase order to #1-855-888-3982.

 I’m in my shopping cart and ready to checkout but it won’t let me proceed to the checkout…Help!

If the “proceed to checkout” button is not available when you are in your shopping cart, it is likely because we do not have the amount of inventory for a specific title that you wish to order. While in your shopping cart, scroll to the top of the page. Here, you should see a red box that displays the reason as to why you are not able to proceed to the checkout. If you have requested a title that is not available at that point in time, simply scroll down through your shopping cart to remove the specific title(s) from your cart. There will be an *asterisk located underneath any title(s) that are no longer available.

Once you have removed the items that are no longer available from your shopping cart, you should see the “proceed to checkout” button appear on your screen.

 I saw a specific title on the site that I wanted to order last week but it’s no longer available. Will you be getting this title back anytime soon?

The inventory that you see on the First Book Marketplace is our current inventory, all of which is available at this point in time. We are not able to guarantee that a specific title will be back in stock as we make room for newer titles. We can however, try to accommodate your requests! If your program is looking for a specific title that you hope becomes available on the First Book Marketplace, then at any time, you may fill out our title request form. Click here to access the title request form.

What is the return policy? 

In order to offer books at significant discounts exclusively to programs serving children from low-income families, the First Book Marketplace does not accept returns. We encourage customers to research titles before purchasing them, for instance by entering the book information that we provide (title, author, ISBN) into an online search engine for descriptions and reviews. If you have questions about a specific book, please contact the First Book Help Team at help@firstbook.org before you place your order. All sales are final.

Why is there a remainder mark on my book? 

First Book is always looking for ways to add as many great titles as we can at the lowest possible prices.  Occasionally, we purchase books with “remainder marks” (usually a single dot or line on the book’s bottom edge) that are otherwise in top condition. If you receive a book with a remainder mark and you feel it inhibits your ability to share the book with the children you serve, please let us know so we can explore a replacement or refund.

Why was I charged sales tax on my order? 

 

By default, we collect state sales tax on orders placed by organizations located in Arkansas, DC, Hawaii, North Carolina, Rhode Island, Tennessee and Virginia. If your organization is located in one of these states and is exempt from state sales tax, please contact the First Book Marketplace at

help@firstbook.org or at 866-READ-NOW (or 866-732-3669), Monday through Friday from 9AM until 5PM Eastern Time. We will work with you individually to process your order without sales tax.

The following is a listing of documents, by state, that qualify as proof of tax exempt status.

  • Arkansas: Must pay state sales tax. See below for more information.
  • District of Columbia: DC Tax-Exempt Status (Form 164)
  • Hawaii: Must pay state sales tax. See below for more information.
  • North Carolina: Must pay state sales tax. See below for more information.
  • Rhode Island: Sales and Use Tax Certificate of Exemption
  • Tennessee: Sales and Use Tax Exemption Certificate
  • Virginia:
  • Sales and Use Tax Certificate of Exemption for Non-Profits (Form NP)

Who to contact for additional help? 

For assistance please contact the First Book Help Team

  • Call us at (866) READ-NOW or (866) 732-3669 from Monday to Friday from 9am to 5pm Eastern Time (except for major holidays)
  • Send an email to help@firstbook.org or use the form below to send your email.

Do You Have Information About "Common Core Standards" for English Language Arts & Literacy in History/Social Studies, Science, and Technical Subjects?

Click the links below for resources in PDF form:

Appendix A - Text Complexity, Vocabulary, Definitions
Appendix B - Reading Exemplars (by grade level)
Appendix C - Sample Student Writing

More information is available at www.corestandards.org